Overview
Your satisfaction with your art purchase is important to us. If for some reason there is an issue please see our refund and exchange policy below.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we will not offer you a full refund or exchange. In cases of original special commissioned art pieces, all sales are final. All other items (excluding SALE items) are eligible and may be exchanged or refunded within this window.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging unless it was damaged in shipment.
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@ohmycraftyheart.com and we will send instructions for return. Original art cannot be replaced and will be refunded after it is returned and inspected.
To complete your return, we require a receipt or proof of purchase along with a return form to properly process your request.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and of the action taken to issue a refund or exchange. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded or exchanged.
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return item only (excluding shipping). Once the returned item is received, an OMCH gift certificate will be mailed to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. At this time we will only ship to addresses within the United States including Alaska and Hawaii.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please Contact us at {hello@ohmycraftyheart.com} for questions related to refunds and returns. We will issue you a return form for your return. Thank you!